Terms and Conditions

These Terms and Conditions form the basis upon which Canto De Luz (the Hotel) accepts guest bookings. All Bookings made on our website and those made via third party Travel Partners including online booking sites, are soley accepted on the basis of Guest agreement to and confirmation of these terms. Where Guests have entered in to other agreements relating to this booking then it is agreed by the parties that these terms shall have precedence.

Parties –

Espais Roca Portugal (PT514883081) trading as Canto De Luz, with fiscal residence at Rua do Almada 539, Porto, Portugal 4050-039, hereafter known as “the hotel”.
and
The individual or company, (if such corporate entity makes a booking on behalf of their direct employee), who is the person staying at the property, identified by the information provided in that booking request and upon check-in, hereafter known as “the Guest”.

Clause 1（Purpose of Agreement)

This agreement will govern any accommodation bookings, or any other related contracts entered into between the hotel and the guest (including for guests who have day use or rooms such as departure suites, business meetings, cooking classes etc etc). The laws and regulations of Portugal shall govern any matters not stipulated in the Terms and Conditions.
Any usage guidelines and precautions（hereinafter collectively referred to as “Rules”）presented by the hotel in connection with these Terms and Conditions shall, in addition to the Hotel Rules and Regulations established by the hotel, constitute a part of these Terms and Conditions.

Clause 2（Reservation Request and Booking Accommodation）

When making a reservation online, the guest shall provide the following information:
1. Lead Guest’s full name, email address and mobile telephone number
2. The check-in date and estimated time of arrival, duration of stay, and number of guests (adults and children). Pricing at the hotel is based upon occupancy, and should a larger number of guests stay, even for part of the stay, additional guest fees shall be due for the whole stay.
3. A form of payment guarantee verified as active by our Payment Service Provider during the booking process. This may require the guest to pass 2 factor (3D secure) authentication via SMS, Email or Banking App push notification challenge and confirmation.
4. Payment of any fees/deposits related to the booking per the booking rules of the tariff selected by the guest.
5. Any other information the hotel may request via the booking page from time to time to comply with its obligations or provide better service.
Guests confirm that they are of legal age and has full capacity to enter in to this agreement, and that they understand and comprehend the terms and conditions contained herein.
Should the guest request to extend their stay beyond the date of checkout, an application for a new booking is deemed to have been made when the request was made.

Clause 3（Confirmed Bookings ）

The Booking shall be confirmed when the hotel accepts the reservation as detailed by the guest in the preceding paragraph by taking payment and providing an email confirmation of booking with a unique booking reference. This does not apply when the hotel proves it has not accepted the application or no such booking confirmation has been sent to the guest according to hotel systems. The Guest has a responsibility to verify that the information in the Booking Confirmation is correct and to keep a copy of it. In the absence of presenting a copy of this Booking Confirmation, the information in the hotel systems at the point of checkin is agred to be correct and fully valid, whether as to rates, number of guests and dates of stay.
The accommodation agreement shall be terminated if the guest fails to pay either the deposit outlined in Clause 2 or subsequent payments in per the payment due dates set by the tariff that the guest selected at the time of booking. In the case where the guest fails to pay the balance due within 3 days of its due date, the hotel may choose to cancel the booking and the guest’s initial deposit payment will be forfeited.
Charges for a confirmed booking may be made up of Accommodation Fees, which are quoted inclusive of Value Added Tax, City or Tourist Taxes, Housekeeping / Service fees (if applicable) and Ancillary service fees as detailed in Clause 4. Unless otherwise noted, all charges are made in Euros to the guest card, and any local currencies displayed on our website(s) are for reference only.
If a new Fee or Tax is implemented in the country where the stay takes place after booking, then the Customer authorises the Hotel to charge the fee or tax through their chosen payment method.

Clause 4（Ancillary services）

Guest may add ancillary services to their booking at the time of reservation (such as Transfers, Tours, Classes or other services provided by the hotel) or via the hotel’s online check-in page at any time before arrival. Such services will be charged to their reservation account.
These ancillary services may be modified or cancelled subject to the same rules set by the booking policy chosen by the guest if made at the time of the reservation eg (E.g. Non-refundable, flexible until 30 days before arrival, flexible until 7 days before arrival) and up to 7 days before the date of the service if added via the online check-in page after the booking is made.
Ancillary Services maybe provided by third party companies. Guests accept that the Hotel accept no obilgation or liability whatsoever for services not provided directly by it. This particularly applies to any untrue, incomplete or outdated / inaccurate details or information on offers, prices, features or relevant information on products or services from external providers that are advertised or booked via the Hotel website.
Date Modifications for ancillary services are subject to availability. Should there not be availability on the guest’s new preferred date, no refund can be provided if the change takes place within the cancellation penalty window for the booking where services were purchased and paid for at the time of booking or within 7 days of the service delivery date where services were added via the Online Checkin page after booking.
Guests can add additional people to their booking and pay the then-current Additional Guest Fee at any time until the day of check-in. Extra people who have not been added by the lead guest prior to arrival but are instead added by the hotel on or after arrival will be subject to the then-current In-Person extra guest fee. Additional guests are charged for the entirety of the stay. Reduction in guest numbers on a booking is only possible (with a reduction to the rate paid) during the flexible period for the tariff selected by the guest at the time of booking.

Clause 5（Refusal of Booking）

The hotel may refuse confirm a Booking in the following cases:.

When the reservation request violates or the hotel believes it may violate the terms of this agreement or if the hotel believes that the guest intends to use the accommodation for purposes other than a private residential stay.
When guestrooms are fully booked
When a potential guest is deemed likely to break the law, disrupt public order, or act contrary to public morals during their stay.
If a potential guest is deemed to be a member of a prescribed group, a member of an organised crime group, or any other antisocial group.
When the potential guest’s behaviour poses a significant nuisance to other guests.
When a potential guest has contracted or may have been exposed to an infectious disease that causes or could cause risk to the hotel, its employees or other guests.
When the potential guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees or is deemed to have engaged in any similar acts in the past.
When the potential guest repeatedly makes requests imposing an excessive burden and significantly hinder the provision of hotel services to the other guests.
When the hotel is unable to accommodate guests due to natural disaster, facility malfunction, or other unavoidable circumstances or force majeure.
When the potential guest is intoxicated, exhibits or has exhibited extremely abnormal behaviour that may pose a nuisance to other guests.
When the potential guest is extremely unsanitary or is presented in a way that may cause a nuisance to other guests.
When the potential guest conceals the fact that they have reserved a guestroom within the hotel for the purpose of making a profit, either for themselves or for a third party, by selling goods, filming, photography, or creating content for monetary gain (e.g., Social Media).
When the potential guest does not comply with these Terms and Conditions or with cancellation and payment policies when making a reservation.

Clause 5-1（Explanation of Refusal ）

If the hotel refuses to confirm a Booking in accordance with the preceding Clause, the person seeking accommodation may request an explanation for the refusal, which shall not be unreasonably withheld.

Clause 6（The Guest’s Right to Terminate the Accommodation Agreement）

Guests may request that the hotel terminate the accommodation agreement. Such cancellation request is only deemed as received and accepted by the Hotel once the guests receives a system generated cancellation confirmation from the hotel.
If the accommodation agreement is terminated in whole or in part for reasons attributable to the guest, the hotel shall charge a penalty according to the rules of the tariff selected by the guest at the time of booking, where the penalty for cancellation or modification of booking is clearly detailed before selection of the specific tariff and pricing option for the stay. （Such penalty excludes cases in which the guest cancels the accommodation agreement before the penalty window of their preferred tariff begins).
If the guest does not arrive by 10 pm or two hours after an agreed scheduled arrival time arranged in advance with the hotel, whichever is the later, on the day of their stay without contacting the hotel, the accommodation agreement may be deemed to have been terminated by the guest and the booking partner if applicable be notified of a “No Show”. In this event no refund is due or available to the Guest.

Clause 7（The Hotel’s Right to Terminate the Accommodation Agreement）

The hotel may terminate the accommodation agreement at any time before or during the stay in the following cases.
1. When the guest is deemed likely to break the law, disrupt public order, or act contrary to public morals, or has engaged in such acts, during their stay.
2. When the guest is using the accommodation for anything other than private residential use, including for any type of monetary gain or photography, fiming or content creation (including social media content)
3. When the guest’s behaviour poses a significant nuisance to other guests.
4. When the guest is a patient of a specified infectious disease.
5. When the guest uses violence, threats, blackmail, or intimidation to make unjust or unreasonable demands against the hotel or its employees or where the hotel becomes aware that the guest has done so in the past.
6. When the guest repeatedly makes requests that would impose an excessive burden and significantly hinder the provision of hotel services to the other guests.
7. When the guest cannot be accommodated due to force majeure.
8. When the guest is intoxicated, exhibits or has exhibited extremely abnormal behaviour that may pose a nuisance to other guests.
9. If a guest smokes in the room, interferes with fire detection or firefighting equipment, or violates the Hotel Rules and Regulations.
10. When the guest conceals the fact that they have reserved a guestroom within the hotel to make a profit, either for themselves or for a third party.
11. When the guest violates the Hotel Rules and Regulations stipulated in Clause 10, commits any of the prohibited acts outlined in Clause 11, or otherwise fails to comply with these Terms and Conditions or with rules on cancellation and payment when making a reservation.
When the hotel cancels the accommodation agreement per the provisions of the preceding paragraph, the guest must leave the accommodation immediately.

Clause 7.1（Explanation of Cancellation of Accommodation Contract）

If the hotel cancels the accommodation contract in accordance with the preceding Clause, the guest may request an explanation for the cancellation.

Clause 8（Guest Registration）

Guests must provide the following information prior to arrival or in the case of identity documents at arrival or when requested by the hotel.
1. Guest full name, date of birth, identity documents information and contact telephone number and email address.
2. Country of Origin and other personal information that government authorities may require from time to time.
3. A valid credit or debit card which shall be pre-authorised prior to arrival and against any incidental consumption and fees incurred during or as a result of the stay. Any unused balance will be automatically released once the hotel finalises the reservation.

Clause 9（Check in and Departure）

Check is from 3 pm and Checkout is at 10:30am. We may offer early check-in and late checkout when operationally possible, subject to availability. We can sometimes guarantee these services by blocking the night before or after the booking at a discounted rate to be paid by the guest.
In the event of a late checkout by the guest without prior agreement then the hotel reserves the right to apply extension fees either by hour for the first 4 hours and thereafter by charging the full nightly rate for the following night. Clause 10（Compliance with the Hotel Rules and Regulations）

Clause 10 （Guest Oblications as regards Travel Insurance and Terms ）

Guests must obtain adequate travel insurance as a condition of our acceptance of the booking. Guests must satisfy themselves that such insurance fully covers their personal requirements including cancellation charges, pre-existing medical conditions and medical expenses. If guests choose to travel without insurance, we will not be liable for any losses arising where such insurance coverage would otherwise have mitigated the guest’s loss.
Guests agree that they will always comply with these Terms and Conditions as well as Rules while staying at the hotel.

Clause 11（Prohibited Acts）

Guests shall not engage in the following acts, either on their own or through the use of a third party.
1. Registering or providing false information when staying at the hotel
2. Using fraudulent payment methods such as stolen credit cards when staying at the hotel
3. Using the hotel for business purposes without permission from the hotel
4. Causing physical damage to hotel property.
5. Impersonating the hotel or the hotel group, or any act that could be mistaken for such
6. Unauthorized access of systems or computers or any similar acts
7. Sending or uploading harmful computer programs or any similar acts
8. Removal, defacing, or destroying equipment within the hotel facilities, or any similar acts
9. Obstruction of business or damaging the reputation or brand of the hotel or hotel group by making demands that exceed socially acceptable norms, or slandering, defaming, threatening, or harassing the Hotel or its staff or posting inflammatory remarks on social networking sites, or any similar acts
10. Violence, threats, extortion, or other coercive and unreasonable demands against the hotel or its staff
11. Any acts that cause or risk causing inconvenience, damage, or disadvantage to other guests, third parties, the hotel, or the hotel group
12. Any acts that infringe or risk infringing on the copyrights, trademarks, or other intellectual property rights, privacy rights, personal rights, or any other rights of other guests, third parties, the hotel, or the hotel group
13. Acts that violate or risk violating public order or law, or any criminal acts
14. Violation of any other provisions of these Terms and Conditions
15. Violation of any other rules in the Hotel Rules and Regulations
16. Any other acts deemed inappropriate by the hotel
The hotel shall be entitled to claim compensation from the guest for any physical damage or equipment reconfiguration incurred due to the acts in the preceding paragraph. Such compensation may be charged to the guest pre-authorisation or, if this is exceeded, made as a separate charge to the guest-provided payment card. Damage fees may include our administration costs and shipping costs. Guests agree that they will be responsible for the full cost of repair/replacement of damaged items to return the affected area to its arrival state before the booking.

Clause 12（Hours）

Hours for the front desk, cashier, and other major facilities of the hotel are as follows.
1. Closing time, front entrance: 24 hours/day
2. Front desk and Guest Host availability – 07:30 until 23:00 daily.
The hours in the preceding clause may be temporarily changed when doing so is necessary and unavoidable. The hotel shall take appropriate measures to notify guests of such changes.

Clause 13（Payment of Fees）

The balance of any sums outstanding on the Booking will be charged in full when the reservation becomes non-changeable / non-cancellable.
The booking fees will still be charged if the guest voluntarily chooses not to stay in an available room provided by the hotel.
Guests staying on a tariff which includes breakfast, lunch, dinner, or other ancillary services will still be charged for such services even if they do not use them unless otherwise specified in the plan.
In case of a payment card chargeback by the guest, where a dispute is found to be in the hotel’s favour, the guest shall pay an additional dispute management administration fee of €250 to cover the time and costs associated with our defence of the chargeback.

Clause 14（Hotel Liability）

The hotel cannot be liable for guest property within the hotel and recommends that guests use the safe deposit boxes in the rooms to keep items of value secure during their stay. Our insurers will only cover loss for items that were locked in a safe where there are signs of forced entry and a police report and only then to a maximum value of €1000. Original receipts for items maybe required.
The hotel carries relevant tourist accommodation liability insurance to cover civil responsibility, fire, and other disasters.
The hotel is responsible for setting up, operating and maintaining pool facilities in compliance with local regulations. It has no further responsibilities. The hotel shall be liable only for such injury or damage that it or its staff inflicts upon guests due to unlawful conduct, especially such that is in breach of contract or caused by negligent conduct. The hotel is not liable for damage or injury caused by disregarding pool rules, any other user provisions, by non-compliance with instructions provided by staff, by any other culpability on the part of the injured party, or by unavoidable circumstances or force majeure, especially by third party infringements. Contributory negligence shall lead to corresponding apportionment of loss or damage. The same applies mutatis mutandis to specific user instructions placed by equipment and facilities

Clause 15（When Rooms Cannot Be Provided According to the Agreement）

If the hotel is unable to provide the booked guest room, then the guest agrees to accept another room should it be available. If no such room is available then the hotel shall, with the understanding of the guest, strive to find accommodations at another hotel with as similar conditions as possible.
Notwithstanding the preceding paragraph, if the hotel is unable to find other accommodations, the hotel will provide the guest with a voucher to the value of the night or nights of accommodation that cannot be provided, subject to a maximum limit of the total accommodation fee received by the hotel after booking platform commissions and card fees. Such vouchers will be valid for any hotel or vacation rental property in the Espais Roca group. Note that this compensation will not be paid should the inability to provide a guestroom be for reasons beyond the hotel’s control.

Clause 16（Guest luggage storage）

The hotel provides free luggage storage on the day of arrival and departure if the guest requests it. Such storage is in an open area of the hotel, and while this is covered by recorded CCTV, the hotel cannot undertake any liability whatsoever for loss or damage to guest possessions during the time when luggage is deposited in this way.
The hotel reserves the right to inspect the contents of any luggage or personal belongings left without its knowledge unattended and handle them appropriately.

Clause 17（Lost property）

If personal belongings are left at the hotel after the guest has checked out, the hotel will usually wait for the owner to contact the hotel for further instructions for privacy reasons. In exceptional circumstances, we may reach out to the guest. If the owner fails to provide instructions or if the owner is unknown, items will be disposed of three 1 months after the date of discovery. Please be aware that any items of food, drink, tobacco, magazines, and other items detrimental to sanitation will be disposed of on the same day.

Clause 18（Housekeeping）

When a guest stays in the same room for two or more consecutive nights, housekeeping will be performed each day. Guests may opt out of the daily housekeeping service using the touch screen in their room. Linens will be changed every third day unless otherwise requested. Towels that are left on the floor or in the shower tray will be replaced, whilst those hung on the towel rails will be left to dry for reuse in order to reduce the environmental impact of the hotel.
Even if we receive a request stating that housekeeping is not required, housekeeping will be performed every sixth night to maintain sanitary conditions. However, the hotel retains the right to clean guestrooms at any time if it is deemed necessary. Guestrooms may also be entered on days other than cleaning days for maintenance, legal inspections, and emergencies.
The guest shall not be able to refuse the housekeeping set forth in the preceding paragraph.
Reasonable cleaning for a normal stay is included in the booking fees. The hotel reserves the right to charge on an hourly basis for additional cleaning occasioned by the guest’s use of the property, which is required to return it to its check-in state.

Clause 19（Computer Networks and CCTV ）

Guests shall use the hotel’s wireless internet/network at their own risk. Service may be interrupted or terminated due to system failure or other reasons without prior notice. The hotel shall not be liable for any loss or damage incurred due to service interruption due to system failure or any other reason when using computer networks.
If the guest uses hotel computer networks in a way deemed inappropriate by the hotel that may cause or has caused damages, the hotel may demand that the guest cease use immediately and compensate for any damages incurred.
The hotel uses security cameras throughout the common areas and the exterior of the property. Such cameras are deployed for Guest and Staff protection, and video and, where relevant, audio that they may record are stored for 30 days, subject to data processing regulations. The hotel uses these recordings for security and guest verification purposes.

Clause 20（Parking）

The hotel offers parking in a secure off-street garage for which a daily fee is levied. Guests who require parking should book via the hotel website. The guest acknowledges that the hotel is a user within the carpark and that it cannot be liable for any damage incurred to guest property, vehicles, or persons in their use of the parking garage.

Clause 21（Guest Liability）

The guest shall compensate the hotel for any damages caused by wilful misconduct or negligence on the part of the guest（including but not limited to facility repair costs and lost sales opportunities, room closures to make repairs, administration fees, taxes and shipping costs.

Clause 22（Exemptions）

The hotel shall be exempt from liability when an exemption set forth in these Terms and Conditions or the Rules and Regulations applies.

Clause 23（Reporting to the Authorities）

Should a guest’s violation of these Terms and Conditions or other Rules warrant protection of the rights, property, or services of the hotel or another guest, the hotel will notify the police and other relevant authorities or otherwise take appropriate measures.
Should the hotel deem a guest’s health or life to be in danger, the hotel may call an ambulance, regardless of the guest’s will.

Clause 24（Changes to the Agreement）

These Terms and Conditions are subject to change without notice. Check the official website for the latest information.
The guest’s use of the hotel after changes to these Terms and Conditions constitutes consent to the amended agreement.
Notwithstanding the preceding paragraph, the provisions before the change shall apply to accommodation agreements concluded before these Terms and Conditions change where a change would prejudice the guest’s consumer rights.

Clause 25（Severability）

Should a portion of these Terms and Conditions or other Rules be deemed legally invalid, the remaining provisions shall remain valid.
Should a portion of these Terms and Conditions or other Rules be deemed invalid or revoked concerning a particular Guest, the Terms and Conditions and other Rules shall remain valid for all other guests on the Booking.

Clause 26（Language）

The English version of these Terms and Conditions and other Rules shall be the original document. It is acknowledged that translations are computer generated and provided to guests as an aide. Only the original English document shall be contractually valid, and the translated document shall have no validity whatsoever.

Clause 27（Governing Law and Court of Jurisdiction）

- The laws of Portugal shall exclusively govern this agreement.

The courts of Porto and Porto District shall have exclusive jurisdiction over any disputes

＜Hotel Rules and Regulations＞

We ask that guests abide by these Hotel Rules and Regulations to ensure that the hotel remains a public space and to ensure the safety and comfort of all our guests (including daytime guests attending meetings, cooking courses or wine tastings, etc.; the same shall apply hereinafter).

Guests who fail to abide by these rules may be refused further lodging or use of the hotel’s facilities and asked to leave immediately. Such guests may also be asked to pay for any damage caused to fixtures or equipment within the hotel.

＜Prohibited Actions＞

Do not use guestrooms for purposes other than lodging without permission from the hotel.
Do not use open flames for ambience, heating or cooking in the guestrooms, corridors, or other common areas.
Do not smoke (including smoking with e-cigarettes, heat-not-burn tobacco, etc.). If smoking evidence is detected, we will be obliged to charge a €350 deep cleaning fee in addition to the room charge.
Use the common area to meet with outside visitors. Portuguese hotel regulations forbid outside visitors from entering guest rooms. Parties and events that have not been agreed in advance in writing with the hotel are strictly prohibited.
Do not move equipment or fixtures within the hotel or guestrooms from their designated locations except in emergencies.
Do not change or modify the current state or configuration of equipment, including TVs, Internet Devices, and Amazon Echos, within the hotel or guestrooms without permission.
Do not enter storage rooms, machinery rooms, emergency stairs (except during emergencies), or other staff-only areas.
Do not bring the following items into the hotel:
a. Dogs (excluding assistance dogs for the disabled), cats, birds, and other animals, or pets in general
b. Items that emit a foul or strong odour
c. Weighty objects or an excessive amount of objects
d. Weapons of any kind, including guns, knives, or other weapons
e. Explosives, volatile oils, or other items that are flammable or easily ignited
f. Other items deemed a threat to the safety of other guests
Respect other guests’ right to peaceful enjoyment of their stay. Do not shout, sing, or act in a way that causes a commotion or otherwise poses a nuisance or discomfort to other guests. Between the hours of 10pm and 8am to observe the hotel’s quiet hour policy and make no noise outside of the room (eg on Balconies, Patios or Gardens).
Do not engage in any gambling, immoral acts, or acts that disrupt public safety within the hotel or guestrooms.
Do not distribute advertisements or promotional materials, sell goods, or conduct business.
We have a zero-tolerance policy for illegal drug use, and if this is detected or suspected, we will immediately terminate the booking, the pre-authorisation will be forfeited, and the police will be informed.
Do not leave personal belongings in public areas unattended other than for luggage storage in the relevant location on the day of arrival or checkout.
Photography or filming that may be a nuisance to other guests in the hotel or guestrooms is strictly prohibited.
Do not photograph or film the inside of the hotel for business purposes, including content creation for social media, without written permission in advance from the hotel. Commercial use contracts are available subject to payment of relevant fees by prior written agreement.
Assault, injury, threats, extortion, fraud, obstruction of business, unreasonable demands through intimidation, and any similar acts are prohibited.
Do not engage in any other acts deemed inappropriate by the hotel.

＜Precautions＞

Guests should take note of these essential safety advisories:

If you have an allergy or dietary need, YOU MUST inform the hotel in writing via our online check-in before arrival and once again with your server when you sit down to eat each day.
In an emergency, guests should call the emergency services in Portugal from the nearest phone (including their own mobile phone) by dialling 112. There is also an urgent service phone in the reception area, from which guests can contact the management to request assistance during night hours via a hotline. This hotline CANNOT be used to call emergency services.
Hotel swimming pools are provided WITHOUT a Lifeguard and should only be used by competent swimmers at their own risk. The main hotel pool is NOT under constant supervision. CCTV is being used in the pool area. The hotel shall not be liable for injuries or intrusions to guest privacy owing to use of the pool facilities. It may not be possible to avoid pool-related accidents. Guests bear the risk inherent in any exercise/ sport practised on hotel grounds, including Pool use. Guests should never swim alone, during thunderstorms or lightning, after drinking alcohol or within 60 minutes of eating. Parents must always supervise their children and are entirely responsible for their wellbeing. Children under 13 may not enter the pool area without a responsible adult. Every guest is required to provide first aid or other assistance if needed. Guests are obliged to fully comply with the instructions provided by the hotel’s responsible personnel. This also applies if a guest does not consider the instruction issued to be justified.
Access to hotel pools and common areas is for staying guests only and is within the opening hours of the pool facilities, which are published from time to time. Guests are asked to shower before and after using the main hotel swimming pool. Guests who know they have an infectious disease must not use the pool. For safety reasons, china and glass may not be brought into the facility. Drinks may be taken in plastic or unbreakable cups only. Please take care when walking around the area. Although non-slip tiles are installed, there is an increased risk of slipping in the pool area, and we recommend that all users wear pool shoes. We recommend that people with long hair should wear a swimming cap or tie up their hair
Should a guest’s behaviour warrant protection of the rights, property, or services of the hotel or another guest, the hotel will notify the police and other relevant authorities or otherwise take appropriate measures.
If the hotel deems a guest’s health or life in danger, it may call an ambulance, regardless of the guest’s will.

＜Refusal of Service＞

Service will be refused and reservations terminated without any refund and may be subject to additional fees as described in these terms for any person who breaches our rules, including:
1. Individuals who, due to diminished capacity or alcohol or drug use, are unable to ensure their own safety and pose a risk or cause fear or discomfort to other guests.
2. Individuals who fail to immediately cease any prohibited acts after receiving a warning from the hotel.

Terms and Conditions

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